Data Protection Policy

Last Updated: March 1, 2026

Personal Information We Gather

Vetor Lab collects information you provide directly, such as your name, email address, phone number, and project details when you contact us or request services. We automatically collect technical data including IP addresses, browser types, device information, and website usage patterns through cookies and similar technologies. When you communicate with us via forms or email, we retain that correspondence and any files you share for service delivery purposes.

SMS Communications and TCPA Authorization

By providing your mobile number, you expressly consent to receive promotional and transactional text messages from Vetor Studio de Design e Cgi Ltda at the number provided. Message frequency may vary up to 4 messages per week. Message and data rates may apply depending on your carrier plan. Text STOP to +14133142876 to cancel SMS communications at any time. Text HELP for assistance or contact [email protected]. Carriers are not liable for delayed or undelivered messages.

Cookie Technology and Tracking

We use essential cookies to maintain website functionality, analytics cookies to understand visitor behavior, and marketing cookies to deliver relevant advertisements. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website features. We also employ pixel tags and web beacons to track email engagement and measure campaign effectiveness across our digital platforms.

California Consumer Privacy Act Rights

California residents have specific rights regarding their personal information under the CCPA. You may request disclosure of personal information categories we collect, sources of collection, business purposes for processing, and third parties with whom we share data. You can request deletion of your personal information, subject to certain exceptions, and opt-out of personal information sales, though we do not sell personal information. To exercise these rights, contact [email protected] with your specific request and verification details.

Information Protection Measures

We implement industry-standard security protocols including SSL encryption for data transmission, secure server infrastructure, and restricted access controls for employee data handling. Regular security audits and updates help protect against unauthorized access, data breaches, and cyber threats. Despite these measures, no online transmission method is completely secure, and we cannot guarantee absolute protection of your information.

How We Use Your Data

Your information enables us to provide design and CGI services, process inquiries, send project updates, and improve our service offerings. We use contact details for customer support, appointment scheduling, and sharing relevant portfolio updates or promotional content. Analytics data helps us optimize website performance, understand user preferences, and develop new features that enhance your experience with our services.

Third-Party Information Sharing

We share personal information with trusted service providers who assist with website hosting, email marketing, payment processing, and project collaboration tools under strict confidentiality agreements. Information may be disclosed to legal authorities when required by law, court orders, or to protect our rights and safety. We do not sell, rent, or trade your personal information to unaffiliated third parties for their marketing purposes.

Children's Privacy Protection

Vetor Lab services are designed for adults and businesses, and we do not knowingly collect personal information from children under 13 years of age. If we discover that a child has provided personal information without parental consent, we will promptly delete such information from our systems. Parents who believe their child has shared information with us should contact [email protected] immediately for assistance.

Policy Modification Procedures

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service enhancements. Material changes will be communicated through email notifications to registered users and prominent website notices at least 30 days before implementation. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information and Inquiries

For privacy-related questions, data access requests, or concerns about information handling, reach out through the following channels:

Geographic Data Processing

As a Brazilian company, we primarily process data within Brazil, though some information may be transferred to international service providers for specific operational needs. When international transfers occur, we ensure adequate protection measures are in place through contractual safeguards and compliance with applicable data protection regulations in both origin and destination jurisdictions.

Data Retention Timeline

We retain personal information for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Customer project data is typically maintained for three years after service completion, while marketing communications data is kept until you opt-out or request deletion. Account information for active clients remains accessible throughout our business relationship and for two years following account closure.

Your Privacy Rights and Controls

You have the right to access, correct, or delete your personal information stored in our systems by contacting our support team. You may opt-out of marketing communications at any time through email unsubscribe links, SMS STOP commands, or direct requests to [email protected]. We will process legitimate requests within 30 days and provide confirmation of completed actions affecting your personal data.